This page offers answers to any questions that you may have including questions about our website and products. If you cannot find the answer to your question on this page, please go to our 'Contact Us' page.
A. Our website.
Q.What payment methods can I use?
A. We accept card payments by Visa, Visa Debit, Visa Electron, Master Card, Maestro and Solo.
Q. On the payment page it is asking for a security code, where can I find this?
A. The card security code is the last three digits above the signature strip on the reverse of your Credit or Debit card.
Q. How do I know if stock is available?
A. To check if stock is available online, select the product you wish to purchase and there should be a list of sizes for you to select. If the size you require in that product is not listed then we do not have that size available.
Q. Can I return my footwear for a refund if I change my mind?
A. We are happy to refund or exchange unworn/unsuitable footwear if it is returned in its original condition, with proof of purchase, within 14 days of receipt. For more information on Wowfootwear's Delivery and Returns Policy click here.
Q. Where can I find a size guide on the wowfootwear's website?
A. Please click here for our size guide.
Q. Do you accept International Orders online?
A. We only accept online orders which are placed with a UK registered credit or debit card and delivered to a UK address. However, we may be able to send an order to an International address if the order is placed using a UK registered card. Please contact us via email or telephone for further information.
QI have entered my voucher code but the discount/offer has not been applied
AIf the discount or offer has not been applied, a message telling you why will be displayed at the top of your shopping basket. Here are the main reasons why the discount or offer may not have been applied.
1.Your order does not qualify
2.Your voucher code is not valid
3.Your voucher code has already been used
4.The voucher code you used is not yet active or has expired